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    Job · 21692534

    BENGALURU · FULLTIME

    Inbound Sales Representative Associate-Voice

    Accenture

    Accenture

    Bengaluru · onsite · Posted 1d ago

    Sourced fromNaukri
    Undisclosed1–3 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role


    Skill required: Next Generation Customer Operations - Customer Service Technology

    Designation: Inbound Sales Representative Associate

    Qualifications:Any Graduation

    Years of Experience:1 to 3 years

    What would you do
  1. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
    We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework!
    Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

    What are we looking for
  3. Ability to handle disputes
  4. Ability to work well in a team
  5. Ability to perform under pressure
  6. Adaptable and flexible
  7. Agility for quick learning

    Roles and Responsibilities:
  9. In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  10. Your expected interactions are within your own team and direct supervisor
  11. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  12. The decisions that you make would impact your own work
  13. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  14. Please note that this role may require you to work in rotational shifts

    Qualification Any Graduation

    15. Sourced from naukri

    Section · 02

    Skills

    Customer ServiceCustomer ExperienceCustomer Supportcontact centercateringhandling escalationsSLAoperationsSalesCustomer OperationsinboundInbound Sales

    Section · Company

    About Accenture

    Accenture

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

    Find them on

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