Inbound Sales Representative Analyst - Voice

Skill required: Next Generation Customer Operations - Customer Service Technology



Designation: Inbound Sales Representative Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years


What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.



What are we looking for?
?¢Ability to perform under pressure?¢Adaptable and flexible?¢Problem-solving skills?¢Agility for quick learning?¢Ability to work well in a team




Roles and Responsibilities: ?¢In this role you are required to do analysis and solving of lower-complexity problems?¢ Your day to day interaction is with peers within Accenture before updating supervisors?¢ In this role you may have limited exposure with clients and/or Accenture management?¢ You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments?¢ The decisions you make impact your own work and may impact the work of others?¢ You will be an individual contributor as a part of a team, with a focused scope of work?¢ Please note that this role may require you to work in rotational shifts

 Qualification Any Graduation