Inbound Sales Management Senior Analyst - Voice

 About The Role  



Skill required: Next Generation Customer Operations - Customer Service Technology



Designation: Inbound Sales Management Senior Analyst



Qualifications:Any Graduation



Years of Experience:5 to 8 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.



What are we looking for?
Ability to perform under pressureAdaptable and flexibleProblem-solving skillsAgility for quick learningAbility to work well in a team



Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts

 Qualification Any Graduation