Inbound Sales Executive

Role & responsibilities

• Respond to inbound SMB customer inquiries related to hardware and associated Microsoft solutions 
• Conduct needs-based sales conversations with business customers and identify purchase opportunities 
• Qualify requirements and recommend solutions aligned to customer size, use case, and budget 
• Build credibility with business decision-makers and position Microsoft solutions effectively 
• Manage direct sales conversations from initial need discovery to next-step agreement or purchase 
• Schedule and manage follow-up touchpoints with customers showing active buying intent 
• Handle objections and navigate procurement-related discussions with confidence 
• Track opportunities, sales outcomes, and customer needs in internal sales tools 
• Share Voice of the Customer and market insight with internal teams 
• Deliver high-quality, compliant, and customer-centric interactions across channels 

Required Skills (Technical + Functional)

• B2B or SMB-oriented consultative sales skills
• Ability to scope business needs and recommend suitable solutions 
• Strong communication and relationship-building skills 
• Knowledge of CRM/sales platforms and productivity tools
• Ability to identify and influence relevant decision-makers 
• Strong objection handling and follow-through capability 
• Typing proficiency for high-quality chat/email interactions 

Preferred Skills (Good to Have)

• Experience in commercial hardware, endpoint devices, or workplace technology solutions 
• Familiarity with Microsoft Surface for Business and related productivity tools 
• Experience supporting SMB customers in a telesales or digital sales environment
• Exposure to inside sales or remote business sales models 

Experience Required

• 2+ years of experience in sales or telesales/Techno Sales 
• Prior experience supporting commercial/SMB customers preferred 
• Technology or hardware sales experience strongly preferred 

Educational Qualifications

• Bachelors degree preferred 
• Relevant sales experience may be considered in lieu of formal education