Inbound Customer Support - Healthcare

A hospital telecaller manages inbound and outbound patient communications, books appointments, and shares service details to support clinical and administrative workflows.Key Responsibilities

• Appointment Scheduling: Book, reschedule, or cancel patient consultations and follow-up visits with doctors.
• Lead & Inquiry Handling: Answer incoming phone calls and make outbound calls to prospective patients or leads.
• Patient Guidance: Explain hospital packages, treatment options, diagnostic tests, and operational timings clearly.
• Follow-ups: Call patients to remind them of missed appointments, upcoming checkups, or report collections.
• Data & CRM Management: Log call details, patient feedback, and scheduling statuses accurately into the hospital's database or software.
• Internal Coordination: Connect with duty medical officers, reception desks, or specialized departments to resolve urgent patient queries.

Required Skills & Qualifications

• Education: Graduate or high school diploma in any field (healthcare or life sciences background is a plus).
• Communication: Clear, polite, and active-listening skills in English and local languages (such as Kannada, Hindi, or Telugu).
• Technical Skills: Basic computer literacy, familiarity with MS Office, and experience with hospital CRM or telecalling software.
• Soft Skills: Patience, empathy, persuasion, and the ability to handle stressed or sensitive callers.