Inbound Customer Care Executive

*Banking Profile*

Handling of inbound calls received from customers enquiring on their account, product or process related information.
• Service customers on their Banking related enquiries.
• To meet the Customer Satisfaction Parameters and meet the defined service standards.
• Satisfactorily resolve queries and complaints received from customers.
• Adherence to Phone Banking Process & Audit guidelines.
• Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, Card products, Fixed Deposits, other Liability products & other service related products.
• Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time.