Inbound Call Center Agent

Work Location: Completely Remote
Working Hours: 1:00 PM (Afternoon) to 10:00 PM (Night)
Employment Type: Full-Time

Job Summary :

We are looking for an experienced Inbound Call Center Agent to handle incoming customer calls.

Communication Language Tamil & English Must, Malayalam & Hindi (Optional).

Role & responsibilities :

• Handle inbound customer calls professionally and efficiently.
• Understand customer queries, requirements, and concerns.
• Provide accurate information and appropriate solutions.
• Resolve customer issues or escalate them to the relevant team when required.
• Maintain proper records of customer interactions and follow-ups.
• Follow up with customers when necessary.
• Maintain a polite, professional, and customer-focused approach.
• Meet defined service quality and response-time standards.
• Coordinate with internal teams to resolve customer issues.
• Ensure all customer interactions are handled according to company processes.

Preferred candidate profile :

• Must have excellent communication skills to speak in Tamil.
• Good communication skills in English.
• Knowledge of Malayalam and Hindi is an added advantage / preferred.
• Ability to handle customers patiently and professionally.
• Basic computer knowledge and ability to work with web-based applications.
• Comfortable working independently in a remote environment.
• Should have a personal laptop suitable for work.
• Reliable internet connection is required

Working Conditions :

• Complete Remote Work
• Working hours: 1:00 PM to 10:00 PM
• Two shifts will be operated within the designated working hours.
• Candidates must be available during their assigned shift.
• Own laptop and stable internet connection are mandatory.

Preferred Candidate :

Candidates with experience in customer support, inbound call centers, BPO, SaaS support, service coordination, or customer relationship management will be preferred.