IN-Technical Consultant - Cloud

Scope:    

The   Technical Consultant   will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership.   

Our current technical environment:    

You will lead the technical response team for our global SaaS platform. When our logistics, inventory, or tracking modules encounter friction, you are the primary driver of restoration. You will manage the intersection of high-availability cloud infrastructure and the real-world physical demands of global commerce.   

What you’ll do:    

Strong analytical and problem-solving abilities.    

Excellent communication and collaboration skills.    

In-depth knowledge of cloud computing platforms and services    

Analyze  reported incidents and problems for applications and infrastructure components,   assessing   patterns,   making  recommendations and   implement   monitoring solutions.    

Data Network Management Systems monitoring, management and reporting    

Provide daily status reports and ticket updates    

Level 1 and 2 support analysis, resolution, and escalation of contact center incidents    

What we are looking for:    

Previous experience in a customer support role    

Track your  own work  daily  and   compare it   to  benchmarks    

Strong phone and verbal communication skills     

Excellent listener    

Adaptable to different personality types    

Familiarity with CRM technology    

Customer focus    

Ability to multi-task    

Set priorities     

Excellent time management skills    

Degree    

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.