IN_Sr Associate_GCC Consultant_GCC_Advisory_Bangalore

Job Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.

Responsibilities

Role Overview

We are seeking a Senior Associate - Business Analyst with experience in Financial Services Global Capability Centres (GCCs), combining strategy consulting, operating model design, and strong technology orientation. The role will support banking and financial services GCCs across strategy formulation, benchmarking, cost & process optimization, organization design, and AI-enabled transformation, working closely with business and technology stakeholders.

Financial Services GCC Strategy

• Support GCC strategy formulation for Banking / Financial Services clients, including scope definition, maturity assessment, and phased growth roadmaps
• Design target operating models (TOMs) for FS GCCs across business, operations, risk, finance, and technology functions
• Work towards setting up FS transformation COEs and value realization

Benchmarking, Cost & Productivity Optimization

• Conduct FS-specific benchmarking across cost, productivity, pyramid, span of control, and service mix
• Drive cost optimization and productivity improvement initiatives using automation, technology leverage, and demand shaping

Process Optimization (Business + Technology)

• Lead process standardization and re-engineering initiatives across banking operations and technology-enabled processes
• Apply Lean / Six Sigma / consulting frameworks to improve efficiency, quality, and control effectiveness

Technology & AI Enablement

• Identify opportunities to embed AI, automation, and digital solutions within FS GCC processes
• Support AI use-case identification and prioritization (e.g., operations efficiency, risk & controls, reporting, decision support)
• Work with technology teams on AI-enabled operating models, automation roadmaps, and productivity tracking

• Understand and support initiatives across core banking, payments, lending, risk, and data platforms

Stakeholder Management & Consulting Delivery

• Develop executive-ready presentations for senior business and technology leadership
• Engage with stakeholders across Business, Operations, Risk, Finance, and Technology
• Work in a consulting-style delivery model, supporting multiple FS GCC initiatives

Requirements

• Location: Bangalore
• Experience: 6-7 years
• Education: Postgraduate (MBA - Strategy / Operations / Finance / Technology Management preferred)

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