IN-Senior Consultant_ Emergency Response Support System Expert_ Cities_Advisory _ Gurgaon

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

A career in our Government and Public Sector Transformation Management practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.

In joining, you'll help federal, state and local government clients solve complex business issues and manage jurisdiction related risk. You'll help our clients assess their operational and security and data management strategies so they can continue to operate more efficiently and effectively, both today and tomorrow.

Responsibilities:

. Proficiency in emergency call systems,
telecommunications, IT infrastructure, and system
integration. Experience with 112 systems or similar
emergency response technologies is preferred.
. Capable to design and implementation of emergency call
systems for handling high volumes of calls efficiently.
. Stay informed about the latest technologies and
innovations in emergency call systems and recommend
improvements or upgrades.
. Provide technical support for seamless integration of the
emergency call system with other emergency management
systems, such as dispatch systems and Geographic
Information Systems (GIS).
. Provide technical support for the 112 emergency call
systems, including troubleshooting issues and ensuring
system reliability and uptime.
. Analyze call data and system performance metrics to
identify trends, issues, and areas for improvement.
. Collect and incorporate feedback from users and
stakeholders to continually refine and improve the system.
. Prepare and present reports on system performance,
incident handling, and response metrics to stakeholders.
. Communicate with stakeholders/customers on an ongoing
basis.
. Set and continually manage project expectations with
team members and customers.
. Track project milestones and deliverables.
. Develop and deliver progress reports, proposals,
requirements documentation and presentations.
. Issue status reports to the project team, analyze results,
and troubleshoot problem areas.
. Proactively manage changes in project scope, identify
potential crises, and devise contingency plans.
. Strong analytical skills to assess system performance,
identify issues, and develop solutions.

Mandatory skill sets: Subject Matter Expertise: Emergency Response Support
System (ERSS), Integrated Command and Control Centers,
Experience of handling Computer Aided Dispatched system
(CAD) and call centre application.

Preferred skill sets: Working with law enforcement agencies like Police, smart city etc. on various Public Safety & Security solutions,
IT/Workflow/ERP applications.

Years of experience required: Total work experience of 10+ years and relevant work
experience of 5+ years in any reputed IT/ITES firm.

Education qualification: Graduation: BE / BTech / MCA

Education

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications

Required Skills

Government & Public Services (G&PS)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance + 19 more

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date