IN_Senior Associate_Core Banking_FS Tech_Advisory_Mumbai

Responsibilities:

Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)-from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.

Key Responsibilities

• Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.

• Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).

• Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks maintaining traceability and acceptance criteria.

• Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests coordinate with platform owners (e.g., Core Banking - Finacle/Flexcube LOS/LMS payment switch/gateway).

• Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.

• Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate) drive continuous improvement using Process optimization standards such as Lean/Six Sigma.

• Support risk & compliance reviews, internal/external audits, and remediation strengthen reconciliation/settlement controls and operational risk checkpoints.

• Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.

Qualifications & Experience

• Any Postgraduate/ Professional degree

• 3-5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred).

• Strong stakeholder management ability to translate business needs into functional requirements.

• Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.

• Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT.

Preferred :

• Exposure to Core Systems across deposits/lending/payments and related integration touchpoints.

• Lean/Six Sigma Green Belt awareness (for debit card/linked payments).

• Strong exposure to Excel - Powerpoint for management communication

Mandatory skill sets:

Core Banking, BA

Preferred skill sets:

Core Banking, BA

Years of experience required:

4-7

Education qualification:

BE/Btech/MBA