IN_Manager_Salesforce Technical BA_GCC_Advisory_Pune

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Salesforce

Management Level
Manager

Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more

about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: We are looking for a seasoned Salesforce Technical BA 

 

Responsibilities: 

 

• Perform analysis of User requirements and translated requirements into functional solutions in the form of User Stories 
  

• To support a team of developers and QAs to implement solutions while providing proactive feature suggestions 
  

• To conduct Client Demos during User Acceptance Testing (UAT) / release cycles phase along with triaging the bugs and preparing test scenarios with business users 
  

• To collaborate with the QA team to review the test cases and define the scope for various projects for QA team during implementation 
  

• Actively participate in QA activities including A/B testing to identify and resolve issues early in the development cycle 
  

• Support the update of functional documentation to reflect any changes to the functional design, including Training material 
  

• Support the Support/admin member in responding user requests as needed 
  

• Support Cross workstream solution discussion bringing Salesforce perspective, dependency and impact management (upstream/ downstream) 
  

• Support and coordinate Data Migration activities as applicable – SAP/ Non-SAP ERP systems in Salesforce 
  

• Pipeline management with grooming, refining and execution of the stories across minor/ major releases and hot fixes 
  

• Use Azure DevOps as platform for pipeline management and delivery 
  

• Work closely with the Program Manager and Core team to establish communication with stakeholders on upcoming changes with minor/ major releases / salesforce release impact and changes 
  

• Support cross-workstream co-ordination, alignment and risk management 
  
  

• 7-10 years of hands-on experience as a Functional consultant with Salesforce 
  

• In-depth knowledge of Sales Cloud – end to end flow, configurations and be able to understand and do setups 
  

• Be able to navigate and coordinate a large user base spread across geographies - understand their business needs and work with the team to come up with the industry leading practice usage of Salesforce features to meet expectations. 
  

• Excellent communication skills. Prepare high quality WSR and other collaterals. 
  

• Work with the client leadership for Staffing, Planning, Requirement gathering, technical solutioning and overall engagement execution. 
  

• Experience of working with Azure tools – ticketing, Devops 
  

• Experience working on the process improvement to ensure reduced re-work, minimum number of defects and regular and continuous implementation. 
  

• Salesforce BA 
  
  

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills
Developer Tools

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management + 25 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship
No

Government Clearance Required
No

Job Posting End Date
July 29, 2026