IN_Manager_Core Banking_FS Tech_Advisory_Pune

Job Summary


Responsibilities

• Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH) - from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.
• Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.
• Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).
• Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria.
• Partner with Bank teams (Business / Solutions / Operations / IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking - Finacle/ Flexcube; LOS/LMS; payment switch/gateway).
• Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.
• Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma.
• Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.
• Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.

Qualifications & Experience

• Any Postgraduate/ Professional degree
• 3-5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred).
• Strong stakeholder management; ability to translate business needs into functional requirements.
• Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
• Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT.
• Preferred :
• Exposure to Core Systems across deposits/lending/payments and related integration touchpoints.
• Lean/Six Sigma Green Belt awareness (for debit card/linked payments).

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