Implementation Supervisor

Role: Implementation Supervisor

Location:- Thane, Mumbai

Shift:- US Shift 5:30 PM-2:30 AM(Cab facility is available for pick & drop)

About the Role:

We are seeking an experienced Client Implementation Specialist to lead client onboarding and technical integration for banking and payments products. The ideal candidate will have hands-on experience with API testing, and payment/messaging format configuration, along with strong client-facing skills to manage relationships through the full implementation lifecycle from requirement gathering to go-live and post-implementation support.

Key Responsibilities:

• Lead end-to-end client onboarding for banking/payments products, from requirement gathering to production go-live
• Manage API testing, and configuration of messaging formats
• Configure and implement systems such as IPS (Integrated Payment System), CMS, and related banking/payment platforms
• Oversee testing phases to ensure the product meets client requirements and functions correctly in the client's environment
• Act as the primary point of contact for client relationships during implementation, addressing needs, concerns, and escalations
• Coordinate with cross-functional teams (engineering, product, support) to ensure smooth delivery
• Handle and manage incidents and technical queries throughout the client lifecycle, using ticketing/incident management tools
• Support project planning, scheduling, and resource allocation across multiple concurrent client implementations