REMOTEFULLTIME
Implementation Strategist
Dutchie
Remote · remote · Posted 51d ago
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Undisclosed2–7 yrsfulltimeRemote
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Job Summary
Responsibilities
Requirements
Preferred qualifications
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
As the cannabis industry grows, so does the need for operators who can hit the ground running. The Implementation Strategist at Dutchie is the first real experience a new customer has with our platform - you own their onboarding, configuration, and early success across our full product suite: POS, E-Commerce, Loyalty Marketing, Mobile App, and more.
Responsibilities
- Own the onboarding and training of new dispensary customers launching on Dutchie
- Guide clients through configuration, best practices, and product fundamentals across all core products
- Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console, including handling rejections and suspensions
- Translate complex technical concepts into clear, actionable steps for non-technical operators
- Manage project timelines and customer records in Salesforce
- Collaborate cross-functionally with Sales, Support, and CSM to get ahead of issues before they escalate
- Surface client feedback and trends to inform product development
Requirements
- 2+ years in a customer-facing technical role - SaaS implementation, POS, account management, or solutions engineering
- Strong communicator: clear, empathetic, and polished across phone, email, and video
- Organized and adaptable - comfortable juggling multiple projects at different stages
- Technically comfortable in developer portals (App Store Connect, Google Play Console, Firebase) without needing to write code
- Quick learner who picks up new platforms and industries fast
- Team-oriented but fully capable of owning work independently
- AI Mindset: You arent just using AI for emails. You re automating complex workflows and experimenting with agentic methodologies to move faster than a traditional team
- Salesforce familiarity a plus; cannabis industry or METRC/BioTrack experience a bonus
- Ability to travel within the US
Preferred qualifications
- Retail cannabis or dispensary operations experience
- PMP Certification
- METRC or BioTrack experience
- Looker or BI tool familiarity
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
retailworkflowsPoSAutomatingmobile appDentalstrategistDeveloper PortalsdispensarySAASOnboardingPMPFirebaseCASAoperationsSalessalesforceEquityLookerProduct Developmentmarketingaccount managementArtificial Intelligence
Section · Company
About Dutchie
Dutchie
Commerce and Shopping
201-500
employees
2017
9 years old
Bend, Oregon
United States
About
Dutchie provides an all-in-one technology platform that powers dispensary operations.
Industries
Commerce and ShoppingCommunity and LifestyleFood and BeverageHealth CareOtherSoftware
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