Implementation Specialist

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We are looking for an experienced and detail-oriented Configuration Specialist to join our Implementation team. The selected candidate will work on the company platform, independently configuring Travel & Expense solutions for enterprise customers and driving implementation from requirement gathering through go live.

This role is ideal for candidates with hands-on experience in SaaS product configuration, business applications, change request implementation, and client technology solutions.

Key Responsibilities: -

• Independently configure expense policies, workflows, approval matrices, and other product settings on the Travel & Expense platform.

• Own master data configuration, including employees, cost centres, departments, grades, and other organisational data.

• Analyse business requirements and translate them into configuration documents and solution designs.

• Conduct thorough testing of configured workflows and policies, and troubleshoot configuration issues end-to-end.

• Lead UAT preparation, issue tracking, and resolution with clients and internal stakeholders.

• Perform data validation and Excel-based activities for large data sets.

• Maintain configuration and implementation-related documentation to a high standard.

• Coordinate with internal teams (Product, Support, Engineering) to resolve configuration-related requirements and clarifications.

• Drive go-live and post-go-live activities, including hypercare support, with minimal supervision.

• Mentor junior team members/interns on configuration best practices as needed.

Qualification & Experience: -

• 24 years of experience in product/software configuration, preferably in a SaaS or enterprise applications environment.

• Bachelor's degree in Engineering, Computer Science, Information Technology, BCA, BSc, or a related field.

• Strong working knowledge of SaaS product configuration and implementation cycles.

• Strong analytical and problem-solving skills, with the ability to independently troubleshoot configuration issues.

• Advanced knowledge of MS Excel (formulas, data handling, bulk uploads).

• Excellent communication skills, both written and verbal, with client-facing experience preferred.

• High attention to detail and ownership mindset.

• Ability to manage multiple client implementations in a fast-paced environment.

Preferred Skills

• Working knowledge of APIs and integrations.

• Working knowledge of JSON or other data formats.

• Prior experience with enterprise integrations such as HRMS, SSO, ERP, or SFTP.

• Knowledge of SQL or databases will be an added advantage.

• Prior experience in Travel & Expense, fintech, or similar SaaS domains is a plus.

What You Will Own

• End-to-end SaaS product implementation lifecycle for assigned clients.

• Travel & Expense product configuration and solution design.

• Business requirement analysis and stakeholder communication.

• Workflow and policy configuration, functional testing, and UAT support.

• Enterprise integrations such as HRMS, SSO, ERP, APIs, and SFTP.

• Client implementation and go-live/hypercare processes.