Implementation Specialist

Job Opening: Implementation SpecialistCompany: Iween Software Solutions
Job Location: Bangalore
Experience: 2+ Years
Employment Type: Full-TimeAbout Iween Software SolutionsIween Software Solutions is a leading SaaS-based travel technology company providing innovative B2B and B2C travel solutions. We are looking for a proactive, customer-focused Implementation Specialist to manage product deployments, client onboarding, implementation, training, and ongoing customer support.If you enjoy working directly with customers, coordinating with cross-functional teams, and delivering successful software implementations, we'd love to hear from you.Key Responsibilities

• Manage end-to-end implementation of Iween Software Solutions' products.
• Deploy SaaS travel portals for domestic and international clients.
• Configure API Credentials and portal settings.
• Coordinate project implementation activities and share regular project status updates with stakeholders.
• Act as the primary point of contact for clients during implementation and issue resolution.
• Visit client locations, when required, for implementation, training, and post-deployment support.
• Collaborate with Technology, QA and Sales teams to ensure timely resolution of customer queries.
• Understand client business requirements and provide appropriate product solutions.
• Deliver product demonstrations and user training sessions.
• Maintain implementation documentation, issue logs, SOPs, and knowledge base articles.
• Ensure a high level of customer satisfaction through proactive communication, ownership, and timely follow-ups.

Required Qualifications

• Bachelor's degree in any discipline.
• Minimum 2 years of experience in Product Implementation, or a similar customer-facing role.
• Excellent communication skills in English and Hindi.
• Strong ownership, accountability, and customer-centric approach.
• Excellent coordination and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Willingness to travel to client locations as required.

Preferred Skills

• Experience in the Travel or Travel Technology industry.
• Hands-on experience with B2B and B2C travel platforms.
• Experience supporting domestic and international clients.
• Knowledge of travel booking systems, fare management, and SaaS platforms.
• Prior experience in customer onboarding and software implementation projects.

Why Join Us?

• Opportunity to work on cutting-edge travel technology solutions.
• Exposure to domestic and international client implementations.
• Collaborative and growth-oriented work environment.
• Opportunity to work closely with Sales, Technology, and Business teams.

How to Apply Job Location: Bangalore