Implementation Specialist

Job Title: Associate Project Manager – Implementation Team

Location: Bengaluru Fulltime WFO

Department: Implementation Team

About Convin:

Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We are trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Role Overview:

The Assistant Project Manager (APM) in the Implementation Team will be responsible for managing and executing client onboarding projects, coordinating between cross-functional teams, and ensuring timely delivery of Convin's solutions. The role requires strong project management skills, technical acumen, and the ability to drive customer success through effective implementation.

Key Responsibilities:

• Project Planning & Execution: Define timelines, align teams, and manage project plans for successful delivery.
• Stakeholder Management: Be the go-to contact for clients, ensuring smooth communication and coordination across internal and external stakeholders.
• Technical Oversight: Work with Engineering and Product teams to guide integration, configuration, and deployment processes.
• Risk & Issue Management: Proactively identify risks, resolve roadblocks, and ensure contingency planning.
• Process Optimization: Standardize implementation practices to improve scalability and execution speed.
• Reporting & Metrics: Monitor project progress, generate status reports, and ensure alignment with KPIs and success metrics.
• Cross-functional Collaboration: Partner with Sales, Support, and Customer Success to create a world-class onboarding journey.

Key Qualifications & Skills:

• Experience: 2-4 years in technical project management, SaaS implementation, or enterprise software delivery.
• Project Management Skills: Deep understanding of Agile, Scrum, or PMP methodologies.
• Technical Acumen: Familiarity with APIs, integrations, and cloud-based software deployment.
• Problem Solving: Quick thinker with a strong ability to troubleshoot implementation blockers.
• Communication: Excellent interpersonal skills to manage stakeholders across tech and business teams.
• Tool Familiarity: Experience with tools like JIRA, Asana, Monday.com, Trello and CRMs like HubSpot or Salesforce.
• Process Focus: Comfortable defining and documenting scalable project workflows.

Good-to-Have:

• Exposure to AI/ML-powered SaaS or Conversation Intelligence tools.
• Prior experience in client-facing roles at a B2B SaaS company.
• Familiarity with SQL, scripting or data analytics for basic troubleshooting.