Implementation Specialist - Spanish

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Onboarding Project Manager - SMB  is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

Serve as the primary point of contact for new SMB customers during their implementation phase

Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption

Monitor customer progress and activities to ensure adoption and timely activation

Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience

Handle a large volume of phone conversations and email inquiries

Build customer loyalty by delivering exceptional customer service 

What We're Looking For:

2+ years prior experience in a customer-facing role (sales and/or support)

Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans

Demonstrate a clear understanding of what success looks like for customers and Motive

Effective listening and problem-solving skills

Excellent communication (both written and verbal) and presentation skills

Proven ability to manage multiple responsibilities with a high attention to detail and professionalism

Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus

Ability to build and maintain relationships with clients and their key personnel

Strong business background including project management, account management, problem-solving, business planning, and analytical skills

Receptive to feedback, willingness to learn and embrace continuous improvement

Eligibility Criteria:

12 Months with Motive & 6 Months in current role

Permanent Employment status

No active Warnings & Performance Improvement Plan

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives. 

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.  It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.