Implementation Specialist - ServiceNow (SDA)

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We are seeking an experienced ServiceNow Implementation Specialist to design, develop, implement, and support ServiceNow solutions across multiple modules. The ideal candidate will have strong expertise in ServiceNow platform development, integrations, workflow automation, and ITSM best practices, with the ability to lead end-to-end implementations and collaborate with business stakeholders. The role involves configuration, customization, integration, and building workflows to support business processes across ITSM and other ServiceNow modules

Key Responsibilities
ServiceNow Development and Customization
Design, develop, configure, and customize ServiceNow applications and modules.
Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Catalog Items.
Develop and manage Service Catalog workflows and request fulfillment processes.
Create and maintain custom applications using App Engine Studio and ServiceNow Studio.
Implement Flow Designer, IntegrationHub, and Automation Engine solutions.

Implementation and Solution Design
Lead end-to-end ServiceNow implementation projects.
Gather business requirements and translate them into scalable ServiceNow solutions.
Conduct workshops with stakeholders to define requirements and solution architecture.
Prepare technical design documents, solution blueprints, and deployment plans.
Ensure alignment with ServiceNow best practices and governance.

Integration and Automation
Develop integrations using REST, SOAP, MID Server, and IntegrationHub.
Integrate ServiceNow with Microsoft, Azure, Active Directory, SCCM, monitoring, HR, and third-party platforms.
Design and implement automated workflows to improve operational efficiency.
Troubleshoot and resolve integration issues.

Platform Administration and Support
Perform platform upgrades and patch management.
Monitor system performance and optimize platform configurations.
Support user acceptance testing (UAT), production deployments, and post-implementation support.
Ensure platform security, compliance, and data integrity.

Leadership and Collaboration
Mentor junior developers and administrators.
Participate in code reviews and establish development standards.
Work closely with project managers, architects, business analysts, and stakeholders.
Provide effort estimation and technical leadership during project delivery.

Required Skills and Qualifications

Technical Skills
Strong experience with:
ServiceNow ITSM
Service Catalog
Incident, Change, Problem, Request Management
CMDB and Discovery
Knowledge Management
Asset Management
Hands-on expertise in:
JavaScript
Glide API
Flow Designer
IntegrationHub
App Engine
Service Portal
UI Builder
Experience with:
REST/SOAP APIs
MID Server
LDAP/Active Directory Integration
SSO and OAuth
Web Services

Preferred Module Experience (One or more of:)
ITSM
ITOM (Discovery, Event Management, Service Mapping)
ITAM
HRSD
CSM
SecOps
GRC/IRM
Workplace Service Delivery

Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) - ITSM / ITOM / CSM / HRSD
ServiceNow Certified Technical Architect (CTA) - Preferred for senior positions" , "endtDate":null , "qualification":null , "companyId":15429 , "