Implementation Manager

OUR MISSION

We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.

YOUR MISSION

As an Implementation Manager at Ben, you'll deliver high-quality onboarding and implementation for our mid-market and enterprise clients, owning your own portfolio end-to-end.

It's a technical, customer-facing role: you'll configure the platform, keep stakeholders aligned from admins to executives, build the relationships that earn buy-in, and bring every client live with confidence.

THINGS YOU WILL BE WORKING ON… 

• Own your customer implementations end-to-end: deliver implementations for your own portfolio of clients from kickoff to a platform that's live, configured, and working.

• Project management: ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant stakeholders up to date 

• Technical configuration: configure benefits, eligibility rules, integrations, and data feeds on the platform, building the setup that brings each client live.

• Product feedback: flag the limitations hitting live clients to product and engineering, with the context they need to act

• Client relationships: build and grow trusted relationships with your clients, handle their queries, and hold internal teams accountable to resolve issues through to the end.

• AI in delivery: use AI to take the repetitive parts of delivery off your plate, so your time goes where judgement is needed

YOU WILL LOVE THIS ROLE IF YOU HAVE/ARE…

• A few years experience in customer facing implementation/onboarding roles: you've led SaaS implementation, onboarding, or technology change projects for customers end-to-end, ideally with exposure to HR, payroll, or benefits

• Project management and structured UAT experience: you juggle multiple complex accounts at once without dropping the details that matter, and have experience running structured UAT

• Strong technical acumen: hands-on experience configuring software to meet customer requirements, including working with integrations, APIs, and data mapping.

• Deeply curious and thrives with autonomy: you are always keen to understand the "why", and take ownership of issues and challenges as they arise, seeing them through to resolution

• AI-native mindset: a genuine habit of using AI to raise the quality of your work, sharper configurations, deeper research, clearer client comms, with the judgement to know where it helps and where it doesn't.

YOU WILL NOT LOVE THIS ROLE IF YOU...

• Need a slow pace to feel comfortable - we move fast, and we prioritise action, even when the path isn’t perfectly clear

• Are uncomfortable being accountable for outcomes - this role involves owning projects end-to-end and being responsible for making them succeed and delivering them at a high quality

• Prefer maintaining the status quo - we want to challenge assumptions and push for better ways of working

• Prefer a highly structured environment with established processes and clearly defined boundaries - we’re still building, and sometimes that means creating the path as we go

• Struggle with ambiguity or expect prescriptive direction - you’ll get support and context, but you’ll need to figure things out and take ownership

• Wait for others to step up, or to be told what to do - We are a high-performance and high-reward work place and are looking for people who are proactive

Not sure if you meet 100% of the requirements?

That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you. That said, this role does require hands-on experience, so please only apply if you feel confident you can contribute meaningfully from day one.

OUR COMPENSATION & BENEFITS

It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here https://www.thanksben.com/benefits-at-ben.

💰 Competitive base salary + equity, so you own what you build

💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.

🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

❤️ Comprehensive Private Medical Insurance

💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check

🧠 Comprehensive and tailored mental health support and professional coaching through a leading provider

DIVERSITY AND CULTURE AT BEN

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.