Implementation Manager

You will interact regularly with individual product teams to understand their requirements and the purpose of implementation. You will also troubleshoot issues across environments and will be responsible for their monitoring, optimization, and performance tuning.

• Experience in managing technology implementation projects.

• Functional experience in procurement (preferably in the Procure-to-Pay space).

• In-depth knowledge of Source-to-Pay solutions.

• Capable of solving complex business/procurement situations through a combination of functional and technology implementation experience.

• Willingness to drive things to closure, irrespective of the odds.

• 8+ years of relevant experience in product implementation.

• Good communication skills and the ability to liaise with various internal teams.

• Ability to document action items and drive them to completion.

• Developing implementation project plans with the customer.

• Comprehending customer business needs and providing the right solution within the product framework.

• Managing customer stakeholders and ensuring their requirements and concerns are heard and well-coordinated internally.

• Assisting customers throughout the various phases of the implementation process.

• Being primarily responsible, as an Associate Project Manager/Project Manager, for constructing and maintaining business and technical requirement documents with customers and internal GEP resources.

• Assisting with all aspects of deployment, including but not limited to process configuration, feature/functionality demonstrations, user interface configuration, and user and supplier setup.

• Acting as a liaison between the customer and various groups within GEP, such as Technical Support, Sales, Engineering, and Product Management.

• Managing GEP resources deployed during the implementation.