Implementation Manager

Alaan is the Middle East's first AI-powered spend management platform, built to help businesses save time and money.

Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.

Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald's, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.

In just three years, Alaan has become the #1 expense management platform in the Middle East- and we've done it while becoming profitable.

Alaan is also backed by Y Combinator and top global investors, including Peak XV (formerly Sequoia India & SEA), and built by a world-class team with experience from McKinsey, BCG, Goldman Sachs, Careem, Rippling, and other high-growth companies. This creates an environment where employees learn from top-tier talent while building at startup speed.

We're not just building software. We're reimagining how finance works for modern businesses across the region.

Implementation is the entry point into the Customer Success organisation. Before an account reaches its CS motion, it passes through you. How well that journey goes determines the trajectory of everything that follows: how quickly the customer activates, how completely they are configured, and how strong a foundation CS inherits to drive long-term adoption and growth.

As an Implementation Manager, you will own the onboarding journey for a portfolio of customers from kickoff through successful activation. You'll work closely with customers, Sales, Customer Success, Product, and Operations to ensure every implementation is delivered with both speed and quality.

This is a hands-on, customer-facing role for someone who enjoys solving operational challenges, driving cross-functional execution, and creating exceptional onboarding experiences. You'll also play an important role in improving our implementation function by identifying patterns, refining processes, and sharing insights that help us scale.

• Own customer implementations end-to-end, from kickoff through successful activation.
• Manage onboarding activities including integrations, spend category setup, card issuance, admin configuration, and finance team enablement.
• Act as the primary point of contact during implementation, ensuring customers stay on track and blockers are resolved quickly.
• Partner with Sales to ensure a smooth handover and with Customer Success to transition customers successfully after implementation.
• Collaborate with Product, Engineering, and Operations to resolve implementation challenges and improve customer outcomes.
• Track onboarding metrics such as activation rates, implementation timelines, and integration completion to identify improvement opportunities.
• Contribute to playbooks, SOPs, and onboarding best practices that improve consistency and scalability.
• Share structured, recurring customer insights with Product and Operations to drive continuous improvements.

• 2-5 years of experience in Implementation, Customer Onboarding, Technical Customer Success, preferably in SaaS, fintech, or payments.
• Proven experience managing customer implementations from kickoff through activation.
• Strong project management and stakeholder management skills, with the ability to manage multiple implementations simultaneously.
• Data-driven mindset with experience using onboarding metrics to improve customer outcomes.
• Strong operational thinking and a continuous improvement mindset.
• Confident communicator, comfortable working with finance teams and cross-functional stakeholders.
• Experience with ERP, accounting, or financial system integrations is a plus.
• Ability to thrive in a fast-paced startup environment and deliver a high-quality customer experience.

• Contribute to building the Middle East's most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more