Implementation Manager - Legal

Job Overview

Foundation AI is seeking Implementation Manager to join our team. You will be a key member of our Delivery team and will build strong relationships with new customers, manage implementations and have an in-depth understanding of our customers goals, and monitor their experience with and the adoption of the Foundation AI platform to prove out ROI.

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a high growth SaaS company that is poised for continued growth.

Job Responsibilities

• Engage with existing and prospective customers to define their business requirements and match to FAI's products and solutions
• Showcase product and solution concepts via presentations, demos, user evangelization and effective documentation
• Lead discovery sessions with IT and business users to understand the clients business objectives and system/application needs
• Facilitate execution of projects through requirements gathering and documentation
• With excellent understanding of FAI's product features and related technologies, design the solution that best meets the clients requirements
• Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs etc.
• Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off
• Communicate progress and expectations, proactive risk-management and escalation for awareness and resolution
• Support clients through go-live process and play key role in promoting solution adoption and usage
• Provide regular and adequate end user feedback to the product team

Job Requirements

• A technical degree (Engineering) or business degree (MBA, BBA) from a reputed institute with a minimum of 3-8 years of experience in SAAS or product consulting industry.
• Must be able to manage multiple projects utilizing strong planning and organizational skills
• Outstanding verbal, written and presentation skills to demonstrate solution concepts
• Strong interpersonal skills with ability to influence and build effective customer relationships
• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
• Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense.
• Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support
• Ability to set and manage customer expectations, and work independently on project assignments