Implementation Manager I

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.

Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.

Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for an Implementation Manager I to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. 

As an Implementation Manager you have end-to-end accountability for the overall implementation project. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.

What you will do:

Be the primary face to the client during the implementation process

Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation

Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds

Create and maintain a detailed project plan and open items log for project monitoring purposes

Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live

Monitor progress using weekly status reporting formats

Assist with escalated client issues, member issues, project issues, etc.

Provide go-live support

Facilitate internal Post Implementation Review meetings

Provide mentoring and support to other team members

Support high-volume, high-profile clients (Superbrokers, 340B, etc.)

Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement

Participate in ad-hoc project requests 

Participate in process improvement efforts and focus group.

What you will bring to SmithRx:

Bachelor's degree or equivalent work experience required

Healthcare and/or pharmacy experience strongly preferred

5-8 years of work related experience required

Salesforce experience preferred

Microsoft Office literacy

Strong communication skills via face-to-face meetings, conference calls and written correspondence

Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments

Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven

Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What SmithRx Offers You:  

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance

Flexible Spending Benefits 

401(k) Retirement Savings Program 

Short-term and long-term disability

Discretionary Paid Time Off 

Paid Company Holidays

Wellness Benefits

Commuter Benefits 

Paid Parental Leave benefits

Employee Assistance Program (EAP)

Well-stocked kitchen in office locations

Professional development and training opportunities

Zone A includes the following locations:

San Francisco Bay Area - California

Metro New York City - Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range $105,100 — $123,600 USD

Zone B includes the following locations:

California - outside of San Francisco Bay Area

Metro Denver / Boulder - Colorado

Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia

Metro Boston / Cambridge - Massachusetts and New Hampshire

Metro Austin - Texas

Metro Seattle - Washington

Zone B Pay Range $96,300 — $113,300 USD

Zone C includes all other locations not listed above, including:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming

Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range $87,600 — $103,000 USD

Compensation & Benefits

Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.

Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here .