Implementation Lead

Job Title: Implementation Lead

Department: Implementation/Delivery

Work Experience: 7-9 years

About the Role:

We are looking for an experienced Implementation Lead to lead end-to-end client implementations, ensuring successful product adoption and go-live. The role involves managing complex configurations, client escalations, and project delivery while driving profitability and customer satisfaction. You will mentor junior consultants, collaborate closely with clients on treasury and fund management workflows, and leverage AI tools to enhance documentation, research, and delivery efficiency.

Role & Responsibilities:

• Manage large-scale client implementations.
• Define implementation standards and methods.
• Liaise with clients for requirement alignment.
• Ensure delivery quality and customer satisfaction.
• Responsible for billing & mandates
• Responsible for getting customer references/ NPS (Net promoter score)
• Ensure successful go-live of projects
• Provide AMC (Annual Maintenance Contract) support with focus on open issues & customer escalations
• Accountable for team efficiency, mentor & support the team & guide them to achieve the targets
• Drive project profitability
• Engage in continuous learning and knowledge sharing
• Ensure project timelines and deliverables.

Skills Required:

• 7-9 years of experience in Implementation & Integration of projects 
• Stakeholder management
• Resource planning & coordination, Team coaching
• Strong knowledge of core treasury/finance functions (hedging, portfolio mgmt, compliance).
• Ability to suggest best practices to clients.
• Contribute to defining AI use cases in delivery processes.
• Conduct client workshops for requirements clarification.
• Implementation lifecycle knowledge
• Business domain expertise (Treasury/Fund Management)
• Advanced system/domain knowledge
• Ability to map functional requirements into product configuration
• SQL and reporting
• Strong client management
• Ability to use AI tools for documentation and research support.

Soft Skills:

• Client Management
• Good interpersonal skills
• Good Communication

Education:

• Any Post Graduate
• PMP Certified – Advantageous
• Soft Skills: Good Communication skills (Written & Oral), Fast learner, Willingness to learn new concepts

About Us 

Credence Analytics is an international software solution provider and has a reputable customer base across Asia, Middle East & African markets. In its home market i.e. India, its clients comprise of leading Banks & Institutions like Reliance Nippon Asset Management (One of the Largest Asset Management Companies of Indian subcontinent), State Bank of India (Largest Bank in India), ICICI Bank (Largest Non-Government owned bank in India) and SBI Life Insurance (Second largest life insurance company in India).

 Globally Credence Analytics has presence in South East Asia, Middle East, and African Countries with clients in Nigeria, Vietnam, Oman, UAE, Sri Lanka and Philippines. In the Philippines market, our clients comprise prestigious institutions like Metro Bank, First Metro Investment Corporation (FMIC), Banco de Oro (BDO), Phil Equity and First Metro Asset Management Inc. (FAMi). Credence has also been recently facilitated with the two esteemed honours from the IBS Intelligence - Global Fintech Innovation Award 2020 for Best Treasury Implementation (Best Adoption of Tools & Governance) and Best Investment & Fund Management Implementation (Project Implementation).

The strength of Credence Analytics is its strong domain expertise in the areas of Treasury, Investment Management and Risk Management. The Firm Strongly believes that its role goes beyond providing software solutions by actively implementing the solution and advising.

 Website: www.credenceanalytics.com