Implementation Engineer

Implementation & Deployment

• Support the rollout of NCPL platforms and projects across multiple project locations
• Assist in system configuration, deployment readiness, and go-live activities
• Work closely with Development and QA teams to ensure releases are implementation-ready
• Participate in User Acceptance Testing (UAT) and ensure timely issue resolution

Coordination & Execution

• Act as a link between internal teams (Development, QA, Product) and on-ground implementation teams
• Coordinate with stakeholders, partners and field teams to ensure smooth execution of deployment plans
• Track progress against timelines and ensure closure of implementation milestones

Requirement Understanding & Gap Analysis

• Engage with clients to understand operational requirements and workflows
• Document requirements and support translation into system configurations or enhancements
• Identify gaps between client needs and existing platform capabilities and flag appropriately

Issue Management & Support

• Manage daily support tickets, ensuring prioritization and timely resolution
• Track bugs, enhancements, and change requests across projects
• Support risk identification and mitigation to avoid delays or disruptions

Project Tracking & Reviews

• Participate in regular project review and status meetings
• Highlight blockers, dependencies, and risks in a timely manner
• Contribute to improving processes for faster and more efficient implementation

Training & User Enablement

• Conduct training sessions for client teams, operators, and field staff
• Support onboarding of new users and locations
• Ensure effective system usage and adoption through continuous engagement

Post-Implementation Support

• Provide ongoing support after go-live to ensure system stability
• Gather user feedback and share inputs for improvements
• Ensure a smooth transition from implementation to steady-state operations

Preferred candidate profile

This role is suited for individuals who enjoy hands-on execution, working across teams, and solving real-world implementation challenges. It requires comfort with both technology and field-level coordination, along with a strong sense of ownership.