Implementation Desk Analyst

Work Timings: 12:00 PM 9:00 PM IST
Location- Thane

We are looking for an experienced Implementation Desk Analyst to manage hands-on software configuration, data migration, quality assurance, and post-go-live technical support for enterprise software implementations. The role involves working closely with Solutions Consultants and the Support team to ensure accurate system configuration, data integrity, and smooth implementation delivery. This is an internal, non-client-facing role.

Roles and Responsibilities

• Configure enterprise software environments, including templates, user roles, permissions, and system settings.
• Perform quality assurance checks to ensure configurations meet business requirements and internal standards.
• Implement configuration changes based on feedback from Solutions Consultants and maintain detailed change logs.
• Validate, cleanse, map, reconcile, and migrate client data into enterprise systems.
• Identify and resolve data discrepancies and ensure accuracy of migrated records.
• Support User Acceptance Testing (UAT) by validating migrated data and resolving identified issues.
• Assist with go-live readiness, final configuration reviews, and implementation documentation.
• Provide post-go-live technical support and resolve issues raised by the Support team during hypercare.
• Manage multiple implementation tasks simultaneously and meet agreed timelines.
• Maintain accurate technical documentation and follow established implementation processes.
• Collaborate with Solutions Consultants and Support teams to ensure successful implementation delivery.

Required Skills and Qualifications

• 4+ years of experience in SaaS implementation, software configuration, technical support, or data management.
• Hands-on experience configuring enterprise software applications.
• Strong proficiency in MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, data cleansing, and data reconciliation.
• Experience with data migration, data mapping, validation, and system uploads.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent attention to detail and documentation skills.
• Experience managing multiple tasks and deadlines using Jira, Smartsheet, or similar tools.
• Excellent written and verbal communication skills in English.

Preferred Qualifications

• Experience with project management, portfolio management, PMO, or strategy execution software.
• Exposure to helpdesk operations, ticket management, and hypercare support.
• Familiarity with Zendesk, Jira, or similar ticketing tools.
• A degree in Information Technology, Information Systems, Business Analytics, or a related field, or equivalent practical experience.