Implementation Consultant

Job Summary

Implementation Consultant

As a Core Implementation Manager, you will lead the end-to-end implementation of our SaaS platform for enterprise customers, ensuring successful onboarding, configuration, integration, deployment, and adoption. You will work cross-functionally with Product, Engineering, Customer Success, Sales, and Support teams to deliver projects on time, within scope, and with a high standard of quality.

This role requires strong project management capabilities, exceptional stakeholder management, excellent communication skills, and hands-on experience managing complex SaaS implementations from initiation through production go-live.

Responsibilities

Customer Implementation Delivery

• Manage the complete SaaS deployment lifecycle for enterprise clients, from initial kickoff through final production.
• Formulate comprehensive rollout strategies, including project timelines, critical milestones, risk mitigation, and resource planning.
• Lead launch meetings to define project scope, governance structures, success metrics, and manage stakeholder objectives.
• Execute high-quality delivery across multiple simultaneous customer engagements.
• Liaise with clients to capture, confirm, and archive both business and technical specifications.
• Convert complex business needs into actionable configuration steps and implementation roadmaps.
• Guarantee that all project artifacts satisfy established quality benchmarks and deadline commitments.
• Oversee project interdependencies and resolve any obstacles to successful platform adoption.
• Direct production readiness assessments and supervise client go-live procedures.
• Perform project wrap-up evaluations and facilitate seamless handoffs to Support and Customer Success teams.

Project Management

• Take ownership of project scope, scheduling, budgeting, risk identification, and change management processes.
• Monitor project health using standard methodologies and transparent reporting tools.
• Spot potential project threats early to apply effective preventative measures.
• Bring urgent matters to leadership attention along with proposed resolution paths.
• Ensure implementation documentation is updated and accurate throughout the project life cycle.
• Organize routine status updates for both internal teams and external partners.
• Update implementation trackers and provide precise visibility into project advancement.

Cross-functional Collaboration

• Partner with Product teams to convey customer requirements and suggest platform enhancements.
• Collaborate with Engineering to align on technical prerequisites and release cycles.
• Consult with Solution Architects to confirm the viability of proposed technical designs.
• Sync with Customer Success Managers to guarantee a frictionless post-implementation experience.
• Engage with Sales during project initiation to confirm implementation preparedness.
• Jointly establish operational readiness with Support teams prior to client launch.

Customer Stakeholder Management

• Act as the primary point of contact for all implementation-related client communications.
• Cultivate reliable partnerships with client project leads and executive sponsors.
• Deliver prompt updates regarding project risks, milestones, and pending actions.
• Lead sessions to facilitate decision-making and secure necessary client sign-offs.
• Maintain alignment of customer expectations throughout the onboarding journey.
• Encourage client adoption by sharing implementation expertise and industry best practices.

Process Excellence

• Refine and enhance delivery frameworks, playbooks, templates, and standard protocols.
• Uncover ways to boost delivery speed and streamline implementation workflows.

Skills and Competencies

• Project management
• Stakeholder management
• SaaS implementations
• Go-Live / Production Readiness
• Cross-functional collaboration
• Change management
• Requirements capture
• Quality benchmarks adherence
• Rollout planning