Implementation Consultant III - eCommerce

The Implementation Consultant III is responsible for managing the implementation of GHX products and providing subject matter expertise to deliver a high-quality level of service to provider customers.

Responsibilities include overseeing the day-to-day implementation and operations aspects of the client relationship, achievement of service levels and execution with specific focus on client satisfaction and utilization. Presenting product functionality, creating documentation for project objectives, performing customer training and achieving key milestone tasks to hit revenue targets are also primary areas of focus. 

Principal Duties and Responsibilities:

Customer Focus.  The Implementation Consultant III implements GHX products in accordance with the scope of work sold to the customer. The entire project lifecycle is supported through product go live and a period of post go live support. The goal is to strive for excellence in delivery, ensure customers receive value and achieve high degrees of utilization from GHX products and services.

Product Implementation.  Leads instructor-led training sessions on GHX products and applications. Collaborates and executes on test plans through system integration testing, user acceptance testing, and pre-go-live testing.

Data Analysis.  The products that the Implementation Consultant III will be supporting are very data dependent. As such an ideal candidate should be comfortable working in Excel and Access and be able to review data sets for completeness and provide feedback to both the customer and internal development teams when gaps are found.

Project Management.  Maintain and communicate project status to identify progress, risk and mitigate delays. Coordinate and collaborate with other scrum teams and internal departments to ensure customer objectives are met.

Process Improvement.  Participate in identifying and implementing process improvement opportunities that optimize delivery results and achieve greater customer satisfaction.

Documentation.  Ability to create, organize and maintain implementation documentation. Work with team members to assign shared ownership in keeping documentation and project plans current.

Required Qualifications:

Bachelor’s degree in a related field or a combination of education and equivalent work experience.

Minimum of 3 years in an implementation or project management role in a healthcare IT or supply chain organization

Strong understanding of healthcare supply chain, EDI, project delivery and system to system integration

Strong understanding of data structures, system integration, materials management, supply chain and accounting.

Strong knowledge of healthcare procure-to-pay and supply chain operations

Ability to interpret business needs with the goal of implementing products that will meet or exceed customer’s goals and objectives

Ability to leverage AI-powered supply chain analytics tools to drive client insights and outcomes, with a proven aptitude for quickly adopting emerging AI technologies and coaching customers on their effective use

Have a growth mindset and share that passion with team members to create processes that improve delivery and customer experience

Ability to excel in a high energy, collaborative team environment

Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills.

Willingness to travel up to 15% annually.

Preferred Qualifications:

Strong understanding of item master management

Knowledge of Agile and Scrum methodology

Experience working on cross functional projects with internal and external participants.

Knowledge/understanding of cloud-based ERP systems such as Infor, Oracle and Workday

Knowledge/understanding of on-premises ERP systems such as Lawson, Meditech and Peoplesoft

Estimated salary range: $74,000 - $98,000

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

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  GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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