BENGALURU · FULLTIME
Implementation Consultant and Integration Developer
Infosys
Bengaluru · onsite · Posted 33d ago
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Undisclosed7–9 yrsfulltimeBengaluru
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Section · 01
About this role
Job DescriptionValidate our understanding of requirements and define functional and technical requirements for the Sprinklr platform
Lead end-to-end implementation of CCaaS solutions for enterprise clients
Define implementation strategy and solution architecture aligned to client goals
Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.
o Conduct Workshops and gather business requirements
o Identify workflows, and integration needs
Roles ResponsibilitiesYears delivering contact centre or CCaaS implementations
Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
Experience in solution architecture, integrations, and API design
Proven track record delivering complex enterprise projects
Strong client-facing communication and stakeholder management skills
Ability to manage multiple projects in a fast-paced environment
Architect and implement end-to-end integration solutions
REST APIs, Postman
Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
API orchestration and data transformation (JSON/XML)
ETL/ELT pipelines for customer interaction data
Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
JSON, XML, CSV, Kafka
Java, Python, Node.js, or .NET
Technical RequirementSprinklr
Educational RequirementMaster Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->Communication->IVR/CCT,Technology->Infrastructure-Contact Center->IVR Concepts
Service LineEngineering Services
o Conduct Workshops and gather business requirements
o Identify workflows, and integration needs
Roles ResponsibilitiesYears delivering contact centre or CCaaS implementations
Ability to manage multiple projects in a fast-paced environment
Architect and implement end-to-end integration solutions
Technical RequirementSprinklr
Educational RequirementMaster Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->Communication->IVR/CCT,Technology->Infrastructure-Contact Center->IVR Concepts
Service LineEngineering Services
Sourced from naukri
Section · 02
Skills
MulesoftBoomiAmazon connectApache Kafkacontact centerapisapi designdata transformationBusiness RequirementseltAzure Integration ServicesCSVintegrationsIpaasJSONJavascriptNode.JsJavaArchitectureCiscoETLMicrosoft AzureMiddleware
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
Employee ratings
48,765 reviews
3.5/ 5
Culture
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Career growth
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Work-life
3.6
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