Implementation and Post-Sales Support Operations
Daira Edtech · Hyderabad · onsite · Posted 45d ago
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
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Implementation and Post-Sales Support Operations
OperationsHyderabadFull-Time
About The Role
Once a deployment is live, somebody has to keep it that way. In Implementation and Post-Sales Support Operations you will run the operational layer behind every account: setup and configuration, day-to-day support across schools and centres, escalation into engineering, and the documentation that stops the same question arriving twice.
Key responsibilities
Role facts at a glance
DepartmentOperations
LocationHyderabad
TypeFull-Time
CompensationDiscussed during the process
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Implementation and Post-Sales Support Operations
OperationsHyderabadFull-Time
About The Role
Once a deployment is live, somebody has to keep it that way. In Implementation and Post-Sales Support Operations you will run the operational layer behind every account: setup and configuration, day-to-day support across schools and centres, escalation into engineering, and the documentation that stops the same question arriving twice.
Key responsibilities
- Run setup and configuration for new schools, centres and programmes.
- Handle day-to-day support across live accounts.
- Triage and escalate into engineering with reproducible detail.
- Maintain SOPs and the internal knowledge base.
- Track recurring issues and push for the fix rather than the workaround.
- Support field teams through deployment and screening weeks.
- 2+ years in technical support, implementation or operations.
- Patience with users who are not technical and should not have to be.
- Clear written communication — tickets, SOPs and handovers.
- Enough curiosity to find the cause instead of forwarding the symptom.
- Field exposure for every role — screenings, training days and district visits.
- Annual learning stipend for courses, books, conferences and certifications.
- A home city for every role — Hyderabad, Ahmedabad or Kendujhar — with travel across the three states.
- Health cover for you and your family — parents included.
- Annual all-team retreat in Odisha, where the work began.
- Work that reaches children — 18,000+ screened and counting.
Role facts at a glance
DepartmentOperations
LocationHyderabad
TypeFull-Time
CompensationDiscussed during the process
Apply nowApply now →
Share this role
LinkedInX / TwitterEmail
Sourced from foundit
Skills
Technical SupportImplementationoperations