Implementation Advisor

Company Description

Higher Logic has been the industry leader in building community and engagement solutions since 2007.

We’re a thriving company made up of authentic people and unique perspectives. We have a shared passion for bringing people #AllTogether to create meaningful connections and rich discussions, unlocking the knowledge of this group.

Our team is made up of motivated individuals who share their expertise and live our values every day. We help our customers create human-focused experiences to build lasting bonds between their customers, members and employees.

Job Description

The Implementation Advisor is responsible for driving the implementation and deployment of Higher Logic’s private white-label community software for all customers. The role provides a front-line relationship, serving as the primary point of contact for assigned customers and are responsible for achieving the highest level of satisfaction through excellent service, efficient implementation, and product knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITES

Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of the Higher Logic product suite.

Define, plan, and implement the deliverables and tasks required for successful implementations using a standard project management methodology to guide projects in a consistent and organized manner.  

Effectively communicate project expectations and deliverables to internal and external project team members in a timely and clear fashion. 

Understand existing processes and recognize and propose changes to improve quality, reduce costs, and accelerate timelines as well as share best practices and product knowledge with peers and team members.

Provide user training via the Web or on-site for onboarding and the effective use of the software and best practices. 

Elicit feedback from the customer relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation.

Work cross functionally with internal teams to resolve and report technical product issues, test new features, and collect client requirements post-sale.

Conduct all business in accordance with Higher Logic policies and procedures.

This position will work on Australian, U.S., Canadian, and other projects. The work schedule for this position is Monday, Tuesday, Wednesday 2:00pm ET to 10:00pm ET and Thursday and Friday U.S. hours of 9:00am to 5:00pm ET.

All other duties as assigned.

KNOWLEDGE AND ABILITIES REQUIRED:

Excellent communication skills, both verbal and written.

Accepts responsibility, is self-motivated and accountable for achieving implementation and customer satisfaction targets.

Results-oriented, excellent ability to utilize and manage customer and internal resources to achieve goals.

Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers.

Strong organization skills to drive multiple, simultaneous implementations with a high-level of attention to detail.

Ability to work independently and unsupervised with sharp critical thinking and problem-solving skills.

What you’ll earn:

Competitive compensation.

Comprehensive health benefits package.

401(k) plan with employer match.

Healthcare and dependent-care flexible spending account.

Company short-term and long-term disability insurance.

Company culture that recognizes its employees.

Room for growth and development and management that cares about your professional growth and will help you achieve your goals.

Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com