Imperia RM-VRM

Job Title

Imperia Relationship Manager - Virtual Relationship Banking

Business Unit

Virtual Relationship Banking

Reporting To

Virtual Relationship Banking Head

Job Function and Role Type

Sales, Individual Role

Version No

2.0

Job Purpose

Engage regularly with Imperia customers to provide a consistent and superior digital experience. Meet scorecard targets and portfolio benchmarks while adhering to regulatory requirements.

Key Responsibilities

Customer Engagement

Engage with 500-600 portfolio customers as per contact policy.

Promote digital banking services for superior customer experience.

Deepen relationships by cross-selling products like Demat, Bill Pay, and Advisory.

Monitor large account movements and ensure customer retention.

Achievement of Portfolio Parameters

Meet portfolio objectives and cross-sell products based on profiling.

Drive sales across TPP, Assets, and Cards segments.

Track FD maturity and CASA balance movements to prevent outflows.

Generate income at the customer level.

Interaction Quality

Achieve defined quality benchmarks.

Accurately capture call interactions and customer profiling.

Audit and Service Quality

Follow all systems and processes as per audit guidelines.

Ensure timely and accurate submission of financial transactions.

Update customer interactions in CRM systems.

MIS - Reporting

Submit customer base reviews and reports as requested by senior management.

Education:

Graduate.

Certifications:

None specified.

Key Competencies

Customer engagement, sales acumen, communication, digital banking promotion, relationship management.

Major Stakeholders

Customers, Virtual Relationship Banking Head, Unit Head, Region Head, Sales Managers.