Immigration Specialist

Position Title: Immigration Specialist

Regular Day Shifts
5 days Work From Office, Mindspace, Hyderabad

Position Summary

The Immigration Case Manager is responsible for handling employment-based and/or family-based immigration cases from initiation through final adjudication. This role serves as the primary point of contact for clients, foreign nationals, attorneys and other stakeholders to ensure timely and accurate preparation, filing, and tracking of immigration petitions and applications. The Immigration Case Manager maintains compliance with immigration regulations, manages case documentation, and delivers exceptional client service throughout the immigration process.

Key Responsibilities

1. High-Volume Case Management Responsibilities

• Independently manage 100200+ active immigration cases across multiple visa categories of employment-based and/or family-based immigration matters while maintaining accuracy, compliance, and adherence to filing deadlines.
• Coordinate the preparation and filing of immigration petitions and applications, including but not limited to H-1B, L-1, TN, O-1, PERM, I-140, Adjustment of Status, E-3, and dependent visa applications.
• Coordinate high-volume activities including:
• Initial case intake and eligibility assessments.
• Document collection and validation.
• Questionnaire management and follow-up.
• Preparation of immigration forms and support documentation.
• Online filing submissions.
• RFE and audit response tracking.
• Case status monitoring and reporting.
• Visa expiration tracking and renewals.
• Manage simultaneous deadlines for multiple clients, employees, and stakeholders across different immigration programs.
• Execute bulk case actions, communications, and reporting activities while meeting established turnaround times and service level agreements (SLAs).
• Upload, review, and maintain electronic case documentation and process immigration cases through various online government and client portals, including USCIS, Department of Labor, CEAC, and other immigration management platforms, ensuring data accuracy and completeness.
• Review immigration petitions prepared by Paralegals and Senior Paralegals, and identify (and help resolve) any current or potential issues
• Provide basic training, guidance, conduct updates and mentoring Paralegals as required
• Troubleshoot portal-related issues and coordinate with stakeholders to resolve technical or submission challenges.

2. Client and Stakeholder Communication

• Serve as the primary point of contact for clients, foreign nationals, HR representatives, and work closely with the attorneys.
• Provide regular status updates and respond promptly to client inquiries.
• Explain immigration processes, required documentation, and filing timelines.
• Escalate complex legal or procedural issues to attorneys as appropriate.

3. Documentation and Compliance

• Review supporting documentation for accuracy, completeness, and consistency.
• Prepare forms, support letters, filing packages, and government submissions under attorney supervision.
• Monitor regulatory and policy changes affecting immigration processes.
• Ensure compliance with firm policies, client-specific procedures, and applicable immigration laws.

4. Process Improvement

• Identify opportunities to improve case processing efficiency and service delivery.
• Develop and maintain procedural documentation and best practices.
• Assist in training new team members and sharing subject matter expertise.
• Participate in quality assurance reviews and compliance audits.

5. Reporting and Metrics

• Generate case reports and maintain productivity metrics.
• Monitor service level agreements (SLAs) and filing deadlines.

Qualifications Required

• Bachelor’s degree or equivalent work experience.
• 10+ years of immigration case management, paralegal, or related immigration experience.
• Strong understanding of U.S. immigration processes and government filing requirements.
• Experience managing high-volume caseloads without compromising quality or compliance.
• Experience with drafting petitions for a range of NIV cases preferred: H1B, L, TN, O-1 etc. and/or experience with drafting green card processes PERM, I-140 and AOS applications.
• Proficiency in electronic case management systems and document management platforms such as INSZoom, Docketwise, LawLogix, Tracker Corp, Envoy Global, Cerenade, and Salesforce-based immigration platforms
• Strong technical aptitude with the ability to navigate multiple web-based systems simultaneously.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to work independently while collaborating effectively in a team environment.
• Experience working within online government portals, including: USCIS Online Account, Department of Labor FLAG System, CEAC (Consular Electronic Application Center), E-Verify, SEVIS (if applicable)
• Advanced proficiency with: Microsoft Excel (tracking, reporting, data validation, pivot tables), Microsoft Outlook, Microsoft Teams, SharePoint, Document management and workflow systems

Preferred

• Paralegal certificate or immigration-related certification.
• Knowledge of PERM labor certification processes and employment-based immigrant visa categories.
• Experience working in a law firm, corporate immigration program, or legal services environment.

Key Competencies

• Attention to Detail
• Client Service Orientation
• Project and Time Management
• Compliance Focus
• Stakeholder Management
• Critical Thinking
• Adaptability and Flexibility
• Team Collaboration