Immigration Officer - Australia PR

Job Description : Australia PR

• Accountable for end to end (entire) visa processing activity
• Assist clients with respect for visa documents
• Assess and evaluate the documents provided by the clients based on the category of the product they have been enrolled
• Ensure that all the information provided by the client is correct by cross verifying it with the provided documents
• Build a repo with clients, have positive approach and respond to their queries.
• Provide status of client's application weekly.
• Take a rigorous follow up from the clients
• Revert on emails and call backs within a time frame decided by your reporting Manager
• Keep yourself updated with immigration legislation and its continual changes
• Ensure process quality and continuous improvement
• To achieve the objective of the process department i.e. 100% customer satisfaction, 0% Escalations, 0% refunds
• Help the co- team members with a positive approach
• File the applications on behalf of the client within the stipulated timeline provided by the government (Australia) or your reporting Manager
• Keep updated MPD (internal sheet of the company) on daily basis
• Helping the team to achieve the target set by the company and achieve individual targets as well, if any

Candidate should be:

· Able to understand the queries of the clients and their requirements

· Well equipped with immigration knowledge

· Good in English writing and speaking

· Knowledge of MS Office Word, Excel, PPT.

· High level of positive attitude (Can do attitude) and follow problem solving approach.

• Quick learner and adaptive to any process change in a minimal time period.