Immediate Senior Desktop Support Engineer L2

Roles and Responsibilities :

• Provide Level 2 technical support for desktop issues, troubleshooting and resolving complex problems related to hardware, software, and network connectivity.
• Configure new employee accounts on the company's Active Directory, ensuring seamless access to resources.
• Troubleshoot Outlook configuration issues, including email clients setup, password resets, and account lockouts.
• Collaborate with other teams to resolve escalated cases that require coordination across multiple departments.

Job Requirements :

• 3-4 years of experience in Desktop Support or a related field.
• Strong knowledge of Windows operating systems (Windows 10) and basic networking concepts (TCP/IP).
• Proficiency in configuring Outlook email clients and troubleshooting common issues.
• Familiarity with cloud-based applications such as Google Drive or OneDrive.