Immediate openings _Quality Analyst BPO - International Process

Roles & responsibilities :

Role : Senior Quality Analyst

Process : International voice/email/chat process

Industry : BPO

Location: Navimumbai

• 1+ years documented experience as Quality Analyst is required.
• Experience into International Process & Customer service background is mandatory.
• Hands on experience into 7QC is mandatory.
• Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
• Coordinate for calibration sessions and adherence towards enhancing calibrated process.

Shifts: Rotational Shifts / Rotational Week offs

Notice period: Immediate Joiner to 15 days preferred.

Interested candidates please share updated CV to:

Email: [email removed];

Contact: [phone removed]