Immediate Openings_Operations Team Lead_Navi Mumbai

Role: Team Lead Operations - International process

Industry: BPO

Process: Inbound customer service (non voice-email/chat process)

Location : Ghansoli, Navimumbai.

Boundary limit : 30 km

Only Immediate joiners or with max 15 days of notice 5 days working with 24/7 rotational shift.

• Looking a candidate with overall Minimum 2-8 years of experience in those as a TL for Non-Voice Process should at least 1 year on paper.
• Grauduation is Mandatory
• Good communication and Strong Team Handling skills.
• KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
• Should have prior experience of handling email/chat Process.
• Responsible for meeting the SLA targets
• Excellent real time management skills
• Ensure schedule adherence and create an encouraging team environment.

Interested candidates can share the resumes on the below

Email: [email removed]

whatsapp - [phone removed]

Regards,

Mobica A