Immediate Opening For Help Desk Officer

About Future Businesstech India Pvt Ltd :

Future is an IT consulting firm that specializes in the design, implementation, and support of all Information Technology related systems with a clear focus on Business Value. Established in 1990, we have grown to support over 5,000 organizations in various industries and sectors such as: IT/ITES, financial services, construction, retail, defence, government, charitable and non-profit organizations.

We are a PAN India Organisation with headquarter in Bengaluru and branches across Mumbai, Chennai, Pune and Ahmedabad. Our major tie-up with HP, HPE, Microsoft, Cisco, VMware, Juniper, Fortinet, and Schneider etc enables us to deliver best-of-breed digital transformation solutions that uses the right mix of consulting, design, technologies, products, services and financial models to help our client stay ahead of competition.

Job Title: Helpdesk Officer - Services
Vacancies: 03
Location: Bangalore

Roles & Responsibilities:

• Respond to requests via phone, chat or email
• Understand hardware and software issues
• Gather required info from user to register call
• Advise user on appropriate action (If Required)
• Register Call at help Desk Tool
• Provide CSO# to User/Caller
• Assign Call to CSE/CE/Out Station CE
• Follow up with CSE/CE to ensure complete resolution of issues
• Update user/caller on Engineer assigned and post Call resolution status
• Administer help desk software
• Coordinate with Logistics for spare req
• Identify and escalate situations requiring urgent attention
• Redirect Escalations/unresolved calls to L2 CE Track CE
• Document/ Report Management
• Prepare activity reports
• Inform SDM on recurring problems
• Weekly Report
• Monthly Report

Qualification, Experience & Skills:

• Smart Diploma holder / Graduate from IT related, Science or Commerce discipline.
• 0 or 2 years of experience in Customer Care / Helpdesk.
• Good communication skills
• Proficient user of Microsoft Office Tools - Word, Excel, Outlook, Teams.
• Strong Problem-Solving skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and methodologies.