Immediate Opening | Customer Support Representative | immediate Joiner

Role & responsibilities

Experience: 2- 6 years of International Calling Experience.

• Manage Inbound & Outbound calls and customer service enquiries, in this profile specifically agent will be answering inbound calls which they will receive from the providers/pharmacies/members to seek assistance on benefits or on claim denials.
• US Medical/PBM denied Claims Handling process.
• Utilization Management handling including PA, Appeals, etc.
• RCM cycle that is used to manage the financial cycle of a patients encounter.
• Management and resolve customer complaints.
• Identifying customers needs, clarify information, research every issue and providing solutions.
• Working towards highest level of customer satisfaction.
• Must maintain high patience level while handling cases/queries.
• Following call centre scripts when handling different topics.
• Work with the team to resolve issues with good aptitude.
• Maintain and prepare activity reports.
• Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures

Mandatory Skills/Experience:

• Candidates must be willing to work in Voice process.
• Should be comfortable with rotational shifts and offs.
• Should be comfortable with working on Indian Holidays.
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, set priorities and manage time effectively
• Customer focus and adaptability to different personality types.
• Previous experience in US Healthcare will be an added advantage.
• Immediate joiners will be given the top preference.