Immediate Hiring - Senior Process Associate - Bangalore

Role & responsibilities

• Handle inbound and outbound customer calls from US clients professionally and efficiently.
• Understand customer requirements and provide appropriate product or service solutions.
• Promote company products and services while identifying sales opportunities.
• Resolve customer queries and ensure a positive customer experience. • Achieve individual and team performance targets.
• Understand business objectives and contribute towards process goals.
• Learn and effectively use company tools, CRM applications, and internal systems.
• Maintain accurate customer interaction records in the system.
• Ensure adherence to quality standards and process guidelines.

Preferred candidate profile

• 1+ years of experience in a US/UK/Australian International Voice Process, preferably with Sales.

• Strong sales aptitude and customer handling skills.

• Excellent verbal communication skills in English.

• Experience handling international customers is mandatory.

• Basic computer proficiency and ability to work on CRM/tools.

• Immediate joiners are preferred.

• Willingness to work in US Night Shifts.

• Age Criteria: Below 32 years.