Immediate Hiring - Process Coach/Trainer @Prochant DLF IT Park

Job Title: Process Coach Revenue Cycle Management (RCM)

Company: Prochant India Pvt. Ltd.

Location: DLF IT Park, Porur, Chennai

Shift Timing: 6:30 PM 3:30 AM (US Shift)

HR Contact: Harini Maheshkumar ([phone removed]) @whatsapp for immediate response

About the Role

Prochant India Pvt. Ltd. is seeking an experienced and passionate Process Coach – Revenue Cycle Management (RCM) to join our growing team. The ideal candidate will have strong expertise in end-to-end US Healthcare Revenue Cycle Management (RCM) processes and a proven ability to coach, train, and develop teams to achieve operational excellence.

Key Responsibilities

• Conduct engaging training and coaching sessions for new hires and existing employees on RCM processes, tools, policies, and best practices.
• Design, develop, and update training content, process documentation, assessments, and learning materials.
• Evaluate training effectiveness through assessments, feedback, and performance metrics, and implement continuous improvement initiatives.
• Collaborate with Operations, Quality, and Leadership teams to identify training needs, performance gaps, and coaching opportunities.
• Provide ongoing floor support and process guidance to improve employee performance and productivity.
• Facilitate refresher training programs and knowledge-sharing sessions to ensure process adherence.
• Maintain accurate training records, coaching trackers, attendance reports, and performance dashboards.
• Support process transitions, updates, and implementation of new workflows or client requirements.
• Drive employee engagement through effective coaching methodologies and learning interventions.

Required Skills & Qualifications

• Minimum 4+ years of experience in End-to-End Revenue Cycle Management (US Healthcare).
• Strong working knowledge of:
• Medical Billing
• Payment Posting
• Denial Management
• Accounts Receivable (AR) Follow-up
• RCM workflows and best practices
• Excellent communication, presentation, facilitation, and coaching skills.
• Ability to manage multiple training batches and deliver impactful learning sessions.
• Strong analytical and problem-solving abilities with a focus on performance improvement.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Prior experience as a Process Coach, Trainer, Learning & Development Specialist, or SME in RCM is highly preferred.

Preferred Qualifications

• Experience in developing training curricula and competency frameworks.
• Exposure to quality improvement initiatives and process excellence programs.
• Ability to work effectively in a fast-paced, performance-driven environment.

Why Join Prochant?

• Opportunity to work with a leading US Healthcare Revenue Cycle Management organization.
• Collaborative and growth-oriented work environment.
• Exposure to industry best practices and continuous learning opportunities.
• Career advancement opportunities within a dynamic and expanding organization.