Immediate Hiring || Medical Billing Team Lead (Voice) - Chennai

Immediate Hiring for US Healthcare || AR Medical Billing Team Lead(Voice)

Location: Chennai

Shift - US Shift

Experience - 5 to 8 years

Designation - Team Lead

Role Summary:

Apply healthcare RCM expertise to ensure work is completed accurately, identify root causes of recurring denial issues, and support continuous improvement using operational reporting.

RESPONSIBILITIES:

• Responsible for the day-to-day management of 7- 25 front level employees
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
• Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns
• Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion
• Review denial reasons, supporting documentation, and process steps to determine corrective actions
• Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework
• Identify root causes for recurring denial themes and recommend process improvements
• Report on operational metrics and escalation trends for performance tracking
• Use AI-enabled assistance (summarization, anomaly detection) to improve speed and consistency
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
• Assist with attendance documentation, weekly timesheet validation and schedule adherence.
• Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
• Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
• Timely response to mails

SKILLS AND COMPETENCIES

• Microsoft Office (Excel and PPT Preferred)
• High proficiency in communication (Written and spoken)
• Focuses on delivering a positive customer experience
• Proven leadership experience. Should be a team player.
• Understanding of RCM concepts (claims workflow, denial drivers, resolution steps)
• Experience with SOPs and quality standards
• Ability to analyze trends and recommend improvements
• Strong communication and stakeholder coordination skills

FORMAL EDUCATION AND EXPERIENCE

• Bachelors degree in any stream and progressive work experience in Healthcare RCM
• 5-8 years of overall experience

Note:

• Looking for candidate with an immediate to 45-day notice period.
• Candidates must have complete set of relieving/Experience letters from all previous employers