IKEA Business Key Account Manager

Responsibilities

• Act as a member of the Selling team and proactively contribute to Selling plan/output to deliver to the common objectives and goals
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
• Actively drive acquisition of new business customers and build up long term relationships with key accounts
• Continuously develop relationships with major developers, architects, contractors, and other stakeholders in construction to receive and help shape all major Requests for Proposal (RFPs) for new builds and refurbishments of hotels, apartments, office buildings, government offices and other real estate relevant to local market and IKEA strategy
• Lead the authoring of high quality and timely responses of RFPs, including collaborating with coworkers in Selling, CFF and Home Furnishing & Retail Design (HF&RD) for a comprehensive and competitive bid package of product and services
• Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals
• Responsible for overseeing execution of won deals, coordinating, and collaborating with coworkers across the business to proactively manage the process and avert issues
• Responsible for managing the leads pipeline, measure success rate, follow up and identify improvement areas
• Responsible to lead after sales care for key account deals follow up with help and information to secure long-term business relationships and an excellent customer experience
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA
• Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g. Home Solar, Energy Efficient Lighting)

Together as a team

We are the ones meeting our customers in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we re a diverse team working for the continued global success of the IKEA Concept a concept that helps millions of customers create a better everyday life!

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