Identity Access management Operations - Manager

Role Summary & Role Description This role is part of the GCS (Global Cyber Security) Access Management operations team, responsible for the stability, support, and continuous improvement of enterprise authentication and Single Sign-On (SSO) platforms. The role will work closely with engineering, application, and infrastructure teams to support onboarding, integration, and ongoing operations of identity and access management solutions including SSO, MFA, and federation technologies. Responsibilities Include:

• Support and manage day-to-day operations of enterprise SSO and authentication platforms
• Onboard applications to enterprise SSO using SAML, OIDC, WS-Federation, and APIs
• Troubleshoot and resolve authentication, federation, and access-related issues across applications and platforms
• Act as an escalation point for platform incidents and coordinate with engineering teams for resolution
• Execute changes in line with established change and release management processes
• Support monitoring, alerting, and incident response to ensure platform availability and reliability
• Collaborate with application teams to implement secure authentication integrations
• Identify and drive automation of repetitive operational tasks
• Contribute to continuous improvement of operational processes, system stability, and service reliability
• Support testing, validation, and rollout of product upgrades in coordination with engineering teams
• Contribute to identification and prioritization of technical debt, performance improvements, and operational readiness
• Support platform stability during major upgrades, migrations, and incident remediation activities

Operational Expectations

• Provide L2 / L3 production support for access management platforms
• Manage incidents, problems, and changes in line with ITIL best practices
• Utilize monitoring and observability tools (e.g., Splunk) for proactive issue detection and analysis
• Manage and track tickets through ServiceNow or equivalent platforms
• Follow and enhance operational runbooks, SOPs, and escalation procedures Core/Must Have Skills
• 10+ years of experience in Identity and Access Management, with a focus on Access Management and SSO platforms
• Strong expertise in SSO technologies such as Entra ID, ForgeRock or equivalent
• Solid understanding of authentication protocols including SAML, OIDC, OAuth, and WS-Federation
• Experience supporting large-scale IAM environments in production
• Hands-on experience integrating applications with SSO and MFA solutions
• Strong troubleshooting skills for authentication and federation-related issues
• Experience working with directory services such as Active Directory and other LDAP systems
• Familiarity with modern authentication methods
• Experience with unix, scripting and automation (Shell, Python, PowerShell, etc.)
• Strong understanding of security principles, IAM controls, and secure configuration practices
• Ability to collaborate across global teams and manage stakeholder expectations Good To Have Skills
• Experience with monitoring tools such as Splunk and Dynatrace
• Familiarity with ticketing and workflow tools such as ServiceNow
• Knowledge of cloud platforms (AWS, Azure) and modern application architectures
• Exposure to containerization technologies like Kubernetes and Docker
• Understanding of FIDO / passwordless authentication approaches
• Strong analytical and communication skills

Work Schedule Hybrid work model with shift-based coverage aligned to India time (Bangalore / Hyderabad)

Keywords (If any) Access Management, Authentication Services, SSO, MFA, Entra ID, ForgeRock, OAuth, OIDC

Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry. About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers re at StateStreet.com/careers About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job ID: R-793021