Identity & Access Management (IAM) Ops Engineer

Department: Information Technology

Location: APAC-India-IT Delivery Center Hyderabad

Description About this OpportunityWe are seeking a Microsoft IAM Operations Engineer to support and operate Align’s enterprise identity and collaboration platforms. This role is purely operational, focused on day-to-day stability, incident response, access operations, and service reliability across Microsoft Entra ID, IAM foundational services, and Microsoft 365 workloads. You will be part of a global operations model supporting identity, access, and collaboration services during business-critical hours.

Role expectations In this Role, You Will…

IAM & Microsoft Entra Operations

• Provide operational support for Microsoft Entra ID (Azure AD) and IAM services
• Handle user lifecycle operations (joiner, mover, leaver), access requests, and role assignments
• Support Conditional Access, MFA, PIM, and access policy enforcement
• Monitor and respond to identity-related incidents, alerts, and service degradations
• Perform routine IAM health checks, access reviews support, and audit evidence collection

Foundational Services & Identity Dependencies

• Support Active Directory (on-prem and hybrid) operations
• Troubleshoot authentication issues involving DNS, certificates, Kerberos, tokens, and trust chains
• Support PKI operations, including certificate issuance, renewal, and incident handling
• Assist with routine identity platform maintenance and change execution

PowerShell & Operational Automation

• Use PowerShell scripts for bulk operations, access updates, and operational tasks
• Execute and support existing automation runbooks
• Assist in identifying repetitive tasks suitable for automation

M365 & UCC Operational Support (Added Advantage)

• Provide operational support for Microsoft 365 services, including:
• Exchange Online (mailbox access, permissions, mail flow issues)
• SharePoint Online & OneDrive (access, sharing issues)
• Microsoft Teams (user access, policies, basic troubleshooting)
• Support Purview-related operational tasks, such as retention policy validation and access checks
• Work with UCC and Collaboration teams during incidents and escalations

What We're Looking For

• 6–7 years of experience in IAM / Entra / Microsoft identity operations
• Operational experience with Active Directory and hybrid identity
• PowerShell scripting skills for automation and tooling
• Solid knowledge of PKI, certificate services, and certificate lifecycle management
• Operational experience with Privileged Identity Management (PIM)
• Strong hands-on experience with SSO, SCIM provisioning, and modern authentication protocols (OAuth, OIDC, SAML)
• Enterprise DHCP, GPO & DNS administration experience
• Experience supporting Microsoft 365 services is a strong advantage
• Comfort working in shift-based operational models
• Strong analytical, problem-solving, and documentation skills

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Equal Opportunity Statement Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.