ICT Support Operator

Role & responsibilities

• Minimum 35 years of hands-on IT infrastructure experience, preferably within a technical, industrial, maritime, or similar operational environment.
• Strong practical knowledge of network administration, particularly FortiGate/Fortinet and Cisco networking environments.
• Ability to configure, manage, and troubleshoot Layer 2/Layer 3 switches, VLANs, inter-VLAN routing, trunk/access ports, routing, and network segmentation.
• Practical knowledge of FortiGate firewall administration, including firewall policies, NAT, VPN, routing, security profiles, logs, and basic troubleshooting.
• Experience supporting IT infrastructure, communication systems, and electronic/network-connected equipment. Previous vessel/onboard IT experience would be an advantage.
• Good understanding of cybersecurity best practices, including network segmentation, firewall security, access control, VPN/remote access, endpoint protection, patching, and basic security monitoring.
• Strong troubleshooting capability across hardware, Windows operating systems, applications, networking, and connectivity issues.
• Basic understanding of Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft 365 would be preferred.
• Ability to diagnose technical issues systematically and work independently with minimal supervision.
• Ability to coordinate with vessels/users, vendors, service providers, and internal technical teams when resolving incidents.
• Good command of written and spoken English, with the ability to communicate technical issues clearly.
• Candidate should have a strong willingness to learn, take ownership of technical issues, and continuously develop their technical knowledge.

Preferred candidate profile

1. Minimum Experience & Technical Requirements

2. Willingness and ability to work in shifts as part of a 24/7 technical support operation.