ICT Specialist

Join our Team

About this opportunity: Join us as an IT Infrastructure Engineer at Ericsson and contribute to the flawless delivery of our top-tier IT services. As part of the IT Infrastructure Operations India team, you'll ensure to provide support on Incidents, Problem resolutions and technical operations/deployments on remote access solution technologies & Products such as Firewalls hosting Remote access module/VPNs, Citrix Load Balancers and Desktop virtualization, Network connectivity using Routers, Switches, Cloud infra, etc.

What you will do:

• Design solutions keeping in view of the Functional as well as the security requirements thereby meeting compliance as per Security Policy.
• Arranging scheduled upgrades and updating equipment to the latest firmware releases along with monitoring to maximize Network/Device performance.
• Investigating faults in the network by handling Incidents (P1 through P4) and provide the resolution within the SLAs
• Close collaboration with Product vendors like Pulse Secure, Palo Alto, Citrix. etc. to discuss on ongoing issues, RMAs, new releases, etc. and take required actions.
• Reporting network status to the key stakeholders
• Must be a self-starter and able to work with a minimum of supervision
• Able to maintain a positive and cooperative attitude in stressful situations

The skills you bring:

• Education - Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience - Minimum 10 years
• Strong Technical Skills on L2 and L3 Remote access solutions.
• Hands on experience in Design, Deployment/Implementation and troubleshooting of Global Protect, Palo Alto, Citrix NetScaler, and Xen App Desktop, Cloudflare access (ZTNA), WARP, Zero Trust Technologies.
• Good understanding on Cloud Platforms like AWS, Azure and Citrix Cloud.
• Worked in Agile/DevOps ways of working and understand ISMS Controls Implementation
• Understanding on bringing the Automation ideas in the ways of working.
• Understand ITIL incident, problem, and change management practices, working to defined service level agreements
• Flexible in approach to work content and responsibilities, along with out of hours and On Call Support during weekends and holidays.
• Self-motivated & can perform multitasking All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 787241