Job Title:

IT Support Engineer / Desktop Support Engineer

Locatin-Greater Noida

Experience Required:

14 Years (

Employment Type:

Full-Time

Qualificatin-Any Graduation

Job Summary:

We are looking for a proactive and technically sound IT Support / Desktop Support Engineer to provide day-to-day technical support for desktops, laptops, printers, networks, and end-user systems. The candidate will be responsible for troubleshooting hardware/software issues, installing and configuring systems, and ensuring smooth IT operations across the organization.

Key Responsibilities:

Provide technical support for desktops, laptops, printers, scanners, and other IT peripherals.
Install, configure, and troubleshoot Windows OS, MS Office, Outlook, and common business applications.
Handle hardware and software issues related to desktops, laptops, and workstations.
Diagnose and resolve network connectivity issues (LAN/Wi-Fi/Internet).
Configure and support printers, shared folders, and network devices.
Manage user accounts, password resets, and access rights.
Install antivirus, patches, updates, and maintain system security.
Support email configuration, Outlook issues, and remote desktop access.
Coordinate with vendors for hardware repairs, replacements, and AMC support.
Maintain IT asset inventory (desktops, laptops, accessories, licenses, etc.).
Ensure timely closure of support tickets and maintain proper documentation.
Provide support for new user onboarding (system setup, email creation, software installation).
Troubleshoot basic issues related to Active Directory, VPN, and network printers.
Escalate critical issues to higher-level IT teams when required.

Required Skills:

Good knowledge of Desktop Support / IT Helpdesk
Hands-on experience with:

Windows 10 / Windows 11
MS Office / Outlook
Laptop/Desktop Troubleshooting
Printer Installation & Troubleshooting
LAN / WAN / Wi-Fi Support
Remote Desktop Support
Antivirus & Basic IT Security

Basic knowledge of:

Active Directory
User account management
TCP/IP, DNS, DHCP
VPN support

Good communication and problem-solving skills
Ability to work independently and handle multiple user issues